Deliveries and returns
Find below all the information relating to delivery and returns.
Canada Post Delivery
Delivery of your package is handled by Canada Post.
Delivery times vary depending on your location and the shipping method selected at checkout.
Standard delivery: 2 to 7 working days*
Express delivery: 1 to 3 working days*
* These delivery times are given as an indication and may vary during periods of high traffic or due to exceptional circumstances.
Once your order has been shipped, you will receive an email containing a tracking number so you can track your package in real time.
Returns
If you are not completely satisfied with your purchase, you can return it within 14 days of receiving your order.
To be eligible for a return:
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The item must be in its original, unused condition and in its original packaging.
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Returns must be previously authorized by our customer service.
To initiate a return, please contact us at: myfavoritepbn@gmail.com
Return costs are the responsibility of the customer, except in the case of an error on our part or a defective item.